Another update on the Weekly Cinema Deal: Good news this time!

Yesterday I posted about how the Weekly Cinema website was “down” and that the future of those Weekly Cinema deals that many of us took advantage of was uncertain. If you bought your deal through Groupon, they have really stepped up to the plate – I am so pleased with their customer service! My full refund was already in my account!

Here’s an e-mail I got from them last night:

Hi Melissa,

We’re writing to let you know that Weekly Cinema has unexpectedly closed and wanted to apologize for any inconvenience this causes. We were sorry to hear this unfortunate news and understand it’s a disappointment when you do not get to take advantage of a great deal like this one. We made our best effort to make this work, but unfortunately we were unable to assist Weekly Cinema enough to honor the deal. We sincerely apologize for letting you down, but we will do what we can to make it right and get your money back to you as soon as possible.

40 dollars has been refunded to the card you used to make this purchase. If you purchased a Groupon that was good for multiple tickets and used some of them, we have simply refunded the full amount of your purchase. Please allow up to 10 business days for the refund to reflect on your end.

Again, we’re very sorry that you were unable to fully redeem this offer and thanks for your understanding.

Regards,

Gary
Customer Support
support@groupon.com

If you purchased your deal from Buy With Me, the “future” is a little bit more uncertain, but it does sound like they are trying to do something:

Dear Melissa:

Thank you for contacting us. We are aware that the Weekly Cinema website is not available to redeem your codes from our promotion. We have been in contact with the Weekly Cinema team to resolve this issue immediately.

This is not a typical practice for BuyWithMe or our merchants, as we expect the best services and deals for our customers! We take immense pride in handpicking quality merchants with great offers that we all want to buy together. That obviously includes certainty of service.

We appreciate your patience while we iron out the details with Weekly Cinema. You will receive an email from us next week with a solution for your Weekly Cinema code.

Thank you for buying with us and we will continue to do our best to help you enjoy all the great stuff to do in your city.

Yours Truly,

The BuyWithMe Team